Frequently Asked Questions

General Questions

1. What is Ktela?

   • Ktela is an online marketplace offering a wide range of products including electronics, fashion, home essentials, and more.

2. How can I contact Ktela?

   • You can reach us via email at ktelacbe@gmail.com or by phone at +91 99527 14262.

3. Where is Ktela located?

   • Our physical address is SF.NO 592/3, Sanganoor Bharathiyar Road 1st Cross, Maniakaram Palayam, Coimbatore, Tamil Nadu, 641006, India.

Ordering & Shipping

4. How do I place an order?

   • Simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout.

5. What payment methods do you accept?

   • We accept payments via credit/debit cards, net banking, and cash on delivery (COD) for eligible locations.

6. Do you ship internationally?

   • Currently, we only ship within India.

7. How long does shipping take?

   • Shipping times vary depending on your location and the selected shipping method. You can find estimated delivery times during checkout.

Returns & Refunds

8. What is your return policy?

   • We offer a hassle-free return policy within [number of days] days of delivery for eligible items. Please refer to our Returns Policy page for more details.

9. How do I return an item?

   • To initiate a return, please contact our customer service team via email or phone. We'll guide you through the process.

10. When will I receive my refund?

    • Refunds are typically processed within [number of days] days after we receive the returned item. The time it takes for the refund to reflect in your account may vary depending on your bank or payment method.

Account & Security

11. How do I create an account?

    • You can create an account by clicking on the "Sign Up" button on our website and filling out the required information.

12. Is my personal information secure with Ktela?

    • Yes, we take the security and privacy of our customers' information seriously. We use industry-standard encryption and security measures to protect your data.

Product Related

13. Do you offer warranties on your products?

    • Warranty details vary depending on the product and manufacturer. Please refer to the product description or contact us for specific warranty information.

14. Are the products on Ktela genuine?

    • Yes, we source our products directly from reputable manufacturers and authorized distributors, ensuring authenticity and quality.