Return And Refund Policy

Check the Website’s Policies: Visit the Ktela website and look for their terms and conditions, cancellation, and refund policies. These details are usually found in the footer of the website or under the “Customer Support” section.

Contact Customer Support: Look for a customer support email address or a contact form on the website. Send them an email explaining your situation and the reason for the cancellation and refund request. Include your order number, the items you want to return, and any relevant details.

Call Customer Service: You provided a phone number (+91 99527 14262) for Ktela . Give them a call and explain your situation. Be sure to have your order details and any other relevant information on hand.

Document Your Communication: Keep records of all your communication with Ktela , including emails and phone call details. This documentation may be useful if you need to escalate the issue.

Follow Up: If you don’t receive a response within a reasonable time, follow up with the customer support team. Persistence can be key in resolving such matters.

Review Consumer Protection Laws: Familiarize yourself with consumer protection laws in your region. These laws often outline your rights as a consumer and may provide guidance on how to handle disputes with online retailers.

Payment Provider: If you made the purchase using a credit card or other payment method, consider contacting your payment provider. They may be able to assist you in resolving the issue or initiating a charge back if necessary.